All items are fully checked before despatch. If you find any problems please contact us immediately. If there is any damage it is likely that it occurred during transit. We may ask you for photos to show the extent of the damage. If the packaging is damaged we will ask you to provide photographic evidence so that we can claim against Royal Mail/ the courier for the damage. If there is damage we ask you as a courtesy to inform us immediately on receipt of the product so that we can pursue the matter with 3rd parties if appropriate. Claims for damage will not be entertained if made more than 14 days from receipt. Due to the nature of the product it is essential that you take care of it during use. It should be stored securely when the car is in motion and for ring binders, the zip should be closed carefully when not in use and it should not be held by the rings. We will not entertain claims for damage caused by careless use. In the case of damaged products we will either provide a replacement or a refund.
If you are going to return the product we ask you to contact us within the statutory 14 days of receipt of the product. Claims for return will not be entertained after this period. Please initiate your claim by emailing firstname.lastname@example.org. We will reply within 14 days and you will then have 14 days to return the product. If the product is not received within the 14 days the return will be closed. Returns should be sent to our address as published on our website adininja.com. You should make sure that the product is well packaged. You must include a note inside the package stating the order number, order date and reason for the return. For a refund the product must be returned to us in unused condition. If the product is received by us in a used or damaged condition, no refund will be made. Similarly if we don’t receive the package no refund will be made. Because of the possibility of damage in transit and /or the package going missing we recommend that you use a tracked and signed for service which includes compensation up to the full value of the goods. You should specify that the parcel may NOT be left in a safe place. Refunds will be made via the original payment method and will be initiated at our end within 14 days of receiving the return. Return postage will not be refunded and as per statutory rights we will refund the original postage at the lowest rate available. It may take your payment provider a few days to process the payment and for it to show up in your account. Please contact your payment provider if the refund does not show up in your account within 21days of the item being received by us.